{"xsrfToken":"c6aac6806b2d536ab961e1c96b5beb9e8f757af5_lout","branding":{"id":"15","key":"itos","name":"IT Operations Support","portalBaseUrl":"/servicedesk/customer/portal/15"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9f193883-464d-48c8-a475-3ad065230bff/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MGQ2ZjYyNi05NDBlLTRmYjItYjNhMy00MjJmZjViZGZkMjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjlmMTkzODgzLTQ2NGQtNDhjOC1hNDc1LTNhZDA2NTIzMGJmZiI6WyJyZWFkIl19LCJleHAiOjE3NDcwODIzNzQsIm5iZiI6MTc0NzA4MTc3NH0.CaVUc32UeZiWUKDqrf7ai6tEHxbkKYmgY1Ghu7hEJiQ&client=60d6f626-940e-4fb2-b3a3-422ff5bdfd21&mode=fit","logoId":"9f193883-464d-48c8-a475-3ad065230bff","isLogoAvailable":true,"helpCenterTitle":"Welcome to the IT Operations Service Portal","sharedPortalName":"IT Operations Service Portal","userInitialAnnouncementHeader":"Announcements","userInitialAnnouncementMessageWiki":"<p>Desktop Services Requests will continue to be processed through Cherwell <a href=\"https://cherwell.younglife.org/CherwellPortal/IT#0\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">(Link to Cherwell Home Page)</a></p>\n<p>YL Connections - Agents can link to a support switchboard <a href=\"https://young-life.atlassian.net/wiki/external/YTc0NDE3NjgyYTlhNDU4YmIxZTk3M2IwZjVmMTRjNmY\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Here</a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the IT Operations Service Portal","sharedPortalName":"IT Operations Service Portal","announcementHeader":"Announcements","announcementMessage":"Desktop Services Requests will continue to be processed through Cherwell [(Link to Cherwell Home Page)|https://cherwell.younglife.org/CherwellPortal/IT#0]\n\nYL Connections - Agents can link to a support switchboard [Here|https://young-life.atlassian.net/wiki/external/YTc0NDE3NjgyYTlhNDU4YmIxZTk3M2IwZjVmMTRjNmY]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#003a5b","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"15","key":"itos","projectId":10097,"serviceDeskId":15,"name":"IT Operations Support","description":"<p>Welcome! You can raise a request for IT Operations Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/15","reqTypes":[{"id":"642","name":"Data Export Request","descriptionHtml":"","callToAction":"Data Export Request","introHtml":"<p>Need to request export of data from a YL database?</p>","icon":10510,"iconUrl":"https://jira.cloud.younglife.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[516],"key":""},{"id":"213","name":"Database Access Request","descriptionHtml":"","callToAction":"Database Access Request","introHtml":"<p>Need to request access to a YL database?</p>","icon":10510,"iconUrl":"https://jira.cloud.younglife.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[516],"key":""},{"id":"228","name":"Database Change Request","descriptionHtml":"","callToAction":"Database Change Request","introHtml":"<p>Need to request backup or restoration of data for a YL database?</p>","icon":10510,"iconUrl":"https://jira.cloud.younglife.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[516],"key":""},{"id":"236","name":"DNS Change Request","descriptionHtml":"","callToAction":"DNS Change Request","introHtml":"<p>Need to request a change to an existing DNS entry OR request a new DNS entry?</p>","icon":10519,"iconUrl":"https://jira.cloud.younglife.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[549],"key":""},{"id":"648","name":"Email Request","descriptionHtml":"","callToAction":"Email Request","introHtml":"<p>Need help with Gmail, Outlook, or Securence?</p>","icon":10492,"iconUrl":"https://jira.cloud.younglife.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[549],"key":""},{"id":"1399","name":"Existing Integration Request","descriptionHtml":"","callToAction":"Existing Integration Request","introHtml":"","icon":10503,"iconUrl":"https://jira.cloud.younglife.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[516],"key":""},{"id":"1465","name":"General Data Services Request","descriptionHtml":"","callToAction":"General Data Services Request","introHtml":"<p>Need DATS help but not sure what request type to use?</p>","icon":10541,"iconUrl":"https://jira.cloud.younglife.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[516],"key":""},{"id":"1433","name":"General Infrastructure Request","descriptionHtml":"","callToAction":"General Infrastructure Request","introHtml":"<p>Need Infra help but not sure what request type to use?</p>","icon":10541,"iconUrl":"https://jira.cloud.younglife.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[549],"key":""},{"id":"216","name":"General IT Request","descriptionHtml":"","callToAction":"General IT Request","introHtml":"<p>Need IT help but not sure what request type to use?</p>","icon":10466,"iconUrl":"https://jira.cloud.younglife.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[76],"key":""},{"id":"229","name":"Microsoft Teams Request","descriptionHtml":"","callToAction":"Microsoft Teams Request","introHtml":"<p>Need a new Teams channel or change to an existing Teams channel?</p>","icon":10469,"iconUrl":"https://jira.cloud.younglife.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[549],"key":""},{"id":"1432","name":"Networking","descriptionHtml":"","callToAction":"Networking","introHtml":"","icon":10485,"iconUrl":"https://jira.cloud.younglife.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[549],"key":""},{"id":"1467","name":"New Integration Request ","descriptionHtml":"","callToAction":"New Integration Request ","introHtml":"<p>Use this to request a new integration</p>","icon":10503,"iconUrl":"https://jira.cloud.younglife.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[516],"key":""},{"id":"1400","name":"Problem Account","descriptionHtml":"","callToAction":"Problem Account","introHtml":"","icon":10515,"iconUrl":"https://jira.cloud.younglife.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10515","groups":[87],"key":""},{"id":"238","name":"Report a System Outage","descriptionHtml":"<p>ATTENTION - By reporting a System Outage, you are reporting that this issue has a Critical/Widespread Impact and that it is actively impacting Mission operations.</p>\n<p>If this is not the case, please return to the portal and select from other available options.</p>","callToAction":"Report a System Outage","introHtml":"<p>Is a system completely inaccessible or unusable?</p>","icon":10508,"iconUrl":"https://jira.cloud.younglife.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[120],"key":""},{"id":"1401","name":"Report an Issue","descriptionHtml":"","callToAction":"Report an Issue","introHtml":"","icon":10476,"iconUrl":"https://jira.cloud.younglife.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[87],"key":""},{"id":"644","name":"Server Request","descriptionHtml":"","callToAction":"Server Request","introHtml":"<p>Need to request backup or restoration of a YL server?</p>","icon":10469,"iconUrl":"https://jira.cloud.younglife.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[549],"key":""},{"id":"646","name":"Set up new IT or YL Connections Employee","descriptionHtml":"","callToAction":"Set up new IT or YL Connections Employee","introHtml":"<p>Need to get a new employee set up with all required access?</p>","icon":10517,"iconUrl":"https://jira.cloud.younglife.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[549],"key":""},{"id":"574","name":"Application Change Request","descriptionHtml":"","callToAction":"Application Change Request","introHtml":"<p>Request a change to an existing Application</p>","icon":10478,"iconUrl":"https://jira.cloud.younglife.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[],"key":""},{"id":"641","name":"Infrastructure Change Request","descriptionHtml":"","callToAction":"Infrastructure Change Request","introHtml":"<p>Request a change to an existing server or component? To include Servers, AWS, Firewall, Routing, Network Configurations, etc.</p>","icon":10469,"iconUrl":"https://jira.cloud.younglife.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"772","name":"Risk Related Change Request (RRCR)","descriptionHtml":"<p>Provide Information as to why this change is needed</p>","callToAction":"Risk Related Change Request (RRCR)","introHtml":"<p>For Change requests that involve a configuration or policy change that accrues risk</p>","icon":10628,"iconUrl":"https://jira.cloud.younglife.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10628","groups":[],"key":""},{"id":"250","name":"Submit a Problem","descriptionHtml":"","callToAction":"Submit a Problem","introHtml":"<p>Use this request type for submitting an Internal to IT only problem for tracking purposes.</p>","icon":10512,"iconUrl":"https://jira.cloud.younglife.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""}],"reqGroups":[{"id":120,"name":"Report a System Outage"},{"id":87,"name":"Report an IT Issue or Problem Account"},{"id":516,"name":"Data and Integrations"},{"id":549,"name":"Infrastructure"},{"id":76,"name":"General IT Request"}],"orderMapping":{"73":[574],"77":[574,236],"516":[213,642,228,1399,1467,1465],"549":[236,648,229,646,1432,644,1433],"76":[216],"75":[216],"87":[1401,1400],"120":[238]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"99314e37-8866-3362-beb5-6b4f059a054a","appLinkName":"","appLinkUrl":"","spaceKey":"IOKB","spaceName":"IT Operations Knowledge Base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"ITOS","serviceDeskId":15,"kbLinkDomainURLs":["https://jira.cloud.younglife.org","https://young-life.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":15,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ITOS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MGQ2ZjYyNi05NDBlLTRmYjItYjNhMy00MjJmZjViZGZkMjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA5NyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDcwODI5NzQsIm5iZiI6MTc0NzA4MTc3NH0.riXm9bUurE_KGraID95oze_EBh4i_qhB7VKnW9JjiOQ","targetCollection":"upload-project-10097","endpointUrl":"https://api.media.atlassian.com","clientId":"60d6f626-940e-4fb2-b3a3-422ff5bdfd21","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":229,"projectId":10097,"form":{"name":"Microsoft Teams Request","descriptionHtml":"","callToAction":"Microsoft Teams Request","intro":"<p>Need a new Teams channel or change to an existing Teams channel?</p>","instructions":"","icon":10469,"iconUrl":"https://jira.cloud.younglife.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10105","fieldConfigId":"10225","label":"Impact","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10200","label":"Extensive / Widespread - All users impacted","selected":false,"children":[]},{"value":"10201","label":"Significant / Large - Hundreds of users impacted","selected":false,"children":[]},{"value":"10202","label":"Moderate / Limited - Dozens of users impacted","selected":false,"children":[]},{"value":"10203","label":"Minor / Localized - Several users impacted","selected":true,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"User's Name and Email","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Components","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10469"],"values":[{"value":"10466","label":"Applications","selected":false,"children":[]},{"value":"10467","label":"Data and Integrations","selected":false,"children":[]},{"value":"10993","label":"IT Operations","selected":false,"children":[]},{"value":"10465","label":"Identity & Access","selected":false,"children":[]},{"value":"10469","label":"Infrastructure","selected":false,"children":[]}]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11055","fieldConfigId":"11742","label":"Microsoft Teams Channel Change","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"11474","label":"Add someone to channel","selected":false,"children":[]},{"value":"11475","label":"Remove someone from channel","selected":false,"children":[]},{"value":"11476","label":"Channel name change","selected":false,"children":[]},{"value":"11477","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["4"],"values":[{"value":"1","label":"Sev-1","selected":false,"children":[]},{"value":"2","label":"Sev-2","selected":false,"children":[]},{"value":"3","label":"Sev-3","selected":true,"children":[]},{"value":"4","label":"Sev-4","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10176","fieldConfigId":"10369","label":"Urgency","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10339","label":"Critical/Currently Impacting Mission Operations","selected":false,"children":[]},{"value":"10340","label":"High/Will Impact Mission Operations Soon","selected":false,"children":[]},{"value":"10341","label":"Medium/Could Impact Mission Operations in Future","selected":false,"children":[]},{"value":"10342","label":"Low/Not Urgent","selected":true,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/15/create/229","requestValidateBaseUrl":"/servicedesk/customer/portal/15/validate/229","calendarParams":{"firstDay":0,"date":"2025-05-12T14:29:34-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MGQ2ZjYyNi05NDBlLTRmYjItYjNhMy00MjJmZjViZGZkMjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA5NyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDcwODI5NzQsIm5iZiI6MTc0NzA4MTc3NH0.riXm9bUurE_KGraID95oze_EBh4i_qhB7VKnW9JjiOQ","targetCollection":"upload-project-10097","endpointUrl":"https://api.media.atlassian.com","clientId":"60d6f626-940e-4fb2-b3a3-422ff5bdfd21","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}