{"xsrfToken":"e07bde0fc9bf9133d9c33aaae886cb9ee1aee38f_lout","branding":{"id":"15","key":"itos","name":"IT Operations Support","portalBaseUrl":"/servicedesk/customer/portal/15"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9f193883-464d-48c8-a475-3ad065230bff/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MGQ2ZjYyNi05NDBlLTRmYjItYjNhMy00MjJmZjViZGZkMjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjlmMTkzODgzLTQ2NGQtNDhjOC1hNDc1LTNhZDA2NTIzMGJmZiI6WyJyZWFkIl19LCJleHAiOjE3MzUwMDE5MzYsIm5iZiI6MTczNTAwMTMzNn0.VAsl_E6BYNfxmhfxZgQOZy4tWrDujdkU2GFphr2LOg4&client=60d6f626-940e-4fb2-b3a3-422ff5bdfd21&mode=fit","logoId":"9f193883-464d-48c8-a475-3ad065230bff","isLogoAvailable":true,"helpCenterTitle":"Welcome to the IT Operations Service Portal","sharedPortalName":"IT Operations Service Portal","userInitialAnnouncementHeader":"Announcements","userInitialAnnouncementMessageWiki":"<p>Desktop Services Requests will continue to be processed through Cherwell <a href=\"https://cherwell.younglife.org/CherwellPortal/IT#0\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">(Link to Cherwell Home Page)</a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the IT Operations Service Portal","sharedPortalName":"IT Operations Service Portal","announcementHeader":"Announcements","announcementMessage":"Desktop Services Requests will continue to be processed through Cherwell [(Link to Cherwell Home Page)|https://cherwell.younglife.org/CherwellPortal/IT#0]\n\n","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#003a5b","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"15","key":"itos","projectId":10097,"serviceDeskId":15,"name":"IT Operations Support","description":"<p>Welcome! You can raise a request for IT Operations Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/15","onlyPortal":false,"reqTypes":[{"id":"410","name":"Add a New Gift to Workday","descriptionHtml":"<p>Include the MU Code, Name, and RC Code for the Gift.</p>","callToAction":"Add a New Gift to Workday","introHtml":"<p>Use this request to add a new Gift to Workday AFTER you have added that Gift as a Mission Unit in YL Connect</p>","icon":10503,"iconUrl":"https://jira.cloud.younglife.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[76],"key":""},{"id":"574","name":"Application Change Request","descriptionHtml":"","callToAction":"Application Change Request","introHtml":"<p>Request a change to an existing Application</p>","icon":10478,"iconUrl":"https://jira.cloud.younglife.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[71],"key":""},{"id":"647","name":"Cannot Log In","descriptionHtml":"","callToAction":"Cannot Log In","introHtml":"<p>Having trouble logging in to a YL system?</p>","icon":10513,"iconUrl":"https://jira.cloud.younglife.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[87],"key":""},{"id":"642","name":"Data Export Request","descriptionHtml":"","callToAction":"Data Export Request","introHtml":"<p>Need to request export of data from a YL database?</p>","icon":10510,"iconUrl":"https://jira.cloud.younglife.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[76],"key":""},{"id":"213","name":"Database Access Request","descriptionHtml":"","callToAction":"Database Access Request","introHtml":"<p>Need to request access to a YL database?</p>","icon":10510,"iconUrl":"https://jira.cloud.younglife.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[76],"key":""},{"id":"228","name":"Database Backup/Restore Request","descriptionHtml":"","callToAction":"Database Backup/Restore Request","introHtml":"<p>Need to request backup or restoration of data for a YL database?</p>","icon":10510,"iconUrl":"https://jira.cloud.younglife.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[76],"key":""},{"id":"508","name":"Database Schema Change Request","descriptionHtml":"","callToAction":"Database Schema Change Request","introHtml":"<p>Use this to request a change to an existing Database</p>","icon":10510,"iconUrl":"https://jira.cloud.younglife.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[71],"key":""},{"id":"236","name":"DNS Change Request","descriptionHtml":"","callToAction":"DNS Change Request","introHtml":"<p>Need to request a change to an existing DNS entry OR request a new DNS entry?</p>","icon":10519,"iconUrl":"https://jira.cloud.younglife.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[76],"key":""},{"id":"541","name":"Existing Integration Change Request","descriptionHtml":"","callToAction":"Existing Integration Change Request","introHtml":"<p>Use this to request a change to an existing integration</p>","icon":10503,"iconUrl":"https://jira.cloud.younglife.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[71],"key":""},{"id":"216","name":"General IT Request","descriptionHtml":"","callToAction":"General IT Request","introHtml":"<p>Need IT help but not sure what request type to use?</p>","icon":10466,"iconUrl":"https://jira.cloud.younglife.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[76],"key":""},{"id":"641","name":"Infrastructure Change Request","descriptionHtml":"","callToAction":"Infrastructure Change Request","introHtml":"<p>Request a change to an existing server or component? To include Servers, AWS, Firewall, Routing, Network Configurations, etc.</p>","icon":10469,"iconUrl":"https://jira.cloud.younglife.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[71],"key":""},{"id":"229","name":"Microsoft Teams Request","descriptionHtml":"","callToAction":"Microsoft Teams Request","introHtml":"<p>Need a new Teams channel or change to an existing Teams channel?</p>","icon":10469,"iconUrl":"https://jira.cloud.younglife.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[76],"key":""},{"id":"509","name":"New Integration Request","descriptionHtml":"","callToAction":"New Integration Request","introHtml":"<p>Use this to request a new integration</p>","icon":10503,"iconUrl":"https://jira.cloud.younglife.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[71],"key":""},{"id":"643","name":"Off-cycle Integration Run Request","descriptionHtml":"","callToAction":"Off-cycle Integration Run Request","introHtml":"<p>Need to request an existing integration to be run outside of set schedules?</p>","icon":10503,"iconUrl":"https://jira.cloud.younglife.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[76],"key":""},{"id":"238","name":"Report a System Outage","descriptionHtml":"<p>ATTENTION - By reporting a System Outage, you are reporting that this issue has a Critical/Widespread Impact and that it is actively impacting Mission operations.</p>\n<p>If this is not the case, please return to the portal and select from other available options.</p>","callToAction":"Report a System Outage","introHtml":"<p>Is a system completely inaccessible or unusable?</p>","icon":10508,"iconUrl":"https://jira.cloud.younglife.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[120],"key":""},{"id":"640","name":"Report an Issue","descriptionHtml":"","callToAction":"Report an Issue","introHtml":"<p>Having trouble with a system or experiencing a bug or defect in an existing system?</p>","icon":10476,"iconUrl":"https://jira.cloud.younglife.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[87],"key":""},{"id":"644","name":"Server Backup/Restore Request","descriptionHtml":"","callToAction":"Server Backup/Restore Request","introHtml":"<p>Need to request backup or restoration of a YL server?</p>","icon":10469,"iconUrl":"https://jira.cloud.younglife.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[76],"key":""},{"id":"646","name":"Set up new IT or YL Connections Employee","descriptionHtml":"","callToAction":"Set up new IT or YL Connections Employee","introHtml":"<p>Need to get a new employee set up with all required access?</p>","icon":10517,"iconUrl":"https://jira.cloud.younglife.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[76],"key":""},{"id":"648","name":"SFTP Access Request","descriptionHtml":"","callToAction":"SFTP Access Request","introHtml":"<p>Need to request access to an existing SFTP Folder/S3 Bucket?</p>","icon":10469,"iconUrl":"https://jira.cloud.younglife.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[76],"key":""},{"id":"250","name":"Submit a Problem","descriptionHtml":"","callToAction":"Submit a Problem","introHtml":"<p>Use this request type for submitting an Internal to IT only problem for tracking purposes.</p>","icon":10512,"iconUrl":"https://jira.cloud.younglife.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"645","name":"Zoom Phone Change Request","descriptionHtml":"","callToAction":"Zoom Phone Change Request","introHtml":"<p>Need to request change to an existing Zoom Phone call flow or system configuration OR add a new call flow or configuration?</p>","icon":10531,"iconUrl":"https://jira.cloud.younglife.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[],"key":""}],"reqGroups":[{"id":120,"name":"Report a System Outage"},{"id":87,"name":"Report an Issue"},{"id":71,"name":"Submit a Change Request"},{"id":76,"name":"Submit a Service Request"}],"orderMapping":{"86":[410],"77":[574,236],"73":[574],"71":[574,509,541,508,641],"76":[216,410,643,213,642,228,236,648,229,644,646],"75":[216],"87":[640,647],"120":[238]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"99314e37-8866-3362-beb5-6b4f059a054a","appLinkName":"","appLinkUrl":"","spaceKey":"IOKB","spaceName":"IT Operations Knowledge Base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"ITOS","serviceDeskId":15,"kbLinkDomainURLs":["https://jira.cloud.younglife.org","https://young-life.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":15,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ITOS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MGQ2ZjYyNi05NDBlLTRmYjItYjNhMy00MjJmZjViZGZkMjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA5NyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzUwMDI1MzYsIm5iZiI6MTczNTAwMTMzNn0.rWXXit9bkogbKoZS6M8Haq8HBknDGF1SkHWVt4WkrrM","targetCollection":"upload-project-10097","endpointUrl":"https://api.media.atlassian.com","clientId":"60d6f626-940e-4fb2-b3a3-422ff5bdfd21","tokenDurationInMins":20}},"reqCreate":{"id":216,"projectId":10097,"form":{"name":"General IT Request","descriptionHtml":"","callToAction":"General IT Request","intro":"<p>Need IT help but not sure what request type to use?</p>","instructions":"","icon":10466,"iconUrl":"https://jira.cloud.younglife.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["4"],"values":[{"value":"1","label":"Sev-1","selected":false,"children":[]},{"value":"2","label":"Sev-2","selected":false,"children":[]},{"value":"3","label":"Sev-3","selected":true,"children":[]},{"value":"4","label":"Sev-4","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/15/create/216","requestValidateBaseUrl":"/servicedesk/customer/portal/15/validate/216","calendarParams":{"firstDay":0,"date":"2024-12-23T18:48:56-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MGQ2ZjYyNi05NDBlLTRmYjItYjNhMy00MjJmZjViZGZkMjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA5NyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzUwMDI1MzYsIm5iZiI6MTczNTAwMTMzNn0.rWXXit9bkogbKoZS6M8Haq8HBknDGF1SkHWVt4WkrrM","targetCollection":"upload-project-10097","endpointUrl":"https://api.media.atlassian.com","clientId":"60d6f626-940e-4fb2-b3a3-422ff5bdfd21","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":8,"updated":"2024-06-14T17:49:12.740817910Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[216],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":8,"name":"Support Escalation ","submit":{"lock":false,"pdf":false},"templateFormUuid":"3b6f59f9-0d48-45d5-a4c7-e23aba2ca106"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"For Connections Team Use Only"}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":35},"layout":"default","localId":"02fa86fa-217c-4c97-94d5-3afdd4eb06ca"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":36},"layout":"default","localId":"0dcc07b5-0238-4339-9975-bda2950fc77c"}},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"35":{"type":"cs","label":"Escalated from Service Cloud","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"36":{"type":"tu","label":"Service Cloud Ticket","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"3b6f59f9-0d48-45d5-a4c7-e23aba2ca106"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":8,"updated":"2024-06-14T17:49:12.740817910Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[216],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":8,"name":"Support Escalation ","submit":{"lock":false,"pdf":false},"templateFormUuid":"3b6f59f9-0d48-45d5-a4c7-e23aba2ca106"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"For Connections Team Use Only"}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":35},"layout":"default","localId":"02fa86fa-217c-4c97-94d5-3afdd4eb06ca"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":36},"layout":"default","localId":"0dcc07b5-0238-4339-9975-bda2950fc77c"}},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"35":{"type":"cs","label":"Escalated from Service Cloud","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"36":{"type":"tu","label":"Service Cloud Ticket","description":"","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"3b6f59f9-0d48-45d5-a4c7-e23aba2ca106"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}